Disclaimer
General Disclaimer Regarding Results and Testimonials
The testimonials, reviews, and examples presented on our website and in our promotional materials (including advertorials, product pages, and advertisements) are provided for illustrative purposes only. Individual results may vary considerably depending on personal factors such as age, skin type, body type, lifestyle, adherence to instructions, and individual circumstances.
We do not guarantee that you will achieve specific results, and your experience may differ from that described by other users.
Some reviews may represent exceptional results that are not typical for the average user.
Satisfaction Guarantee and Return Policy
Our satisfaction guarantee applies only under the following conditions:
- The product arrived damaged or incomplete (missing components or items).
- A verifiable error was made by our team during shipping or order fulfilment.
For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:
- Cosmetic products (including creams, patches, oils, serums, or any skincare product)
- Form-fitting clothing or undergarments
- All personal care or hygiene products (including but not limited to: dental, hair, body products, or any item that comes into contact with the skin or mucous membranes)
- Devices, tools, accessories, or products intended for personal use
Please inspect your items carefully upon delivery.
Health and Safety Notice
All of our products are intended for adult use only and must be used strictly in accordance with the instructions provided on the packaging.
They are not suitable for:
- Pregnant or breastfeeding women
- Minors (under 18 years of age)
- Individuals with pre-existing health conditions, without first consulting a qualified healthcare professional
The information provided on our website does not constitute medical advice and is not a substitute for consultation with a healthcare professional.
Product Name and Packaging
In some cases, the product you receive may carry a different name or packaging from that shown on our website, due to logistical constraints or international brand variations.
These differences do not affect the quality, function, or overall characteristics of the product as described on our website.
Limitation of Liability
We accept no liability for any adverse outcomes, side effects, or individual reactions related to the use or misuse of our products. Customers use all products at their own risk and should always perform a patch test prior to use (for topical products) or consult their doctor if in any doubt.
Please note: Nothing in this disclaimer excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded by agreement. Our liability for a failure to comply with a consumer guarantee is limited, where permitted by law, to the purchase price of the relevant product.
Website Use
All information, images, and content on our website are protected by copyright. Any unauthorised reproduction or use is strictly prohibited.
Our website may contain links to third-party websites. We do not control their content and accept no responsibility for the information, products, or services offered on those sites.
Acceptance of Terms
By making a purchase on our website, you explicitly acknowledge that you have read, understood, and fully agreed to these terms and conditions.